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Hotel Card Payment Risk and Proficiency Audit
Please enable JavaScript in your browser to complete this form.
-
Step
1
of 2
Your Name
*
First
Last
Email
*
Your Hotel Name & Location
*
Phone
*
Number of rooms at your hotel property?
Less Than 50
50-100
100-150
150+
Method of authorizing credit cards at Front Desk?
Key-in all credit cards into PMS for authorization
Stand-alone pos terminal (independent from your PMS)
Mag-Swipe reader, connected to your PMS
EMV Chip & Pin reader, integrated with your PMS
If your hotel is using Stand-alone pos terminals for credit card authorizations
Yes
No
What is the reason for not integrating payment authorization / processing with your PMS?
We have been using this process for years, and it works for us
Current PMS system is not compatible for integration
Can't afford the PMS upgrade at this time
Current provider does not have a solution certified with our PMS
Is your hotel is using mag-swipe for credit card authorizations?
Yes
No
What is the reason for not integrating payment authorization / processing with your PMS?
We have been using this process for years , and it works for us
Current PMS system is not compatible for integration
Cant afford the PMS upgrade at this time
Current provider does not have a solution certified with our PMS
When does your hotel process credit card authorizations for guests checking in?
When guest arrives at property
Prior to when guest checks in, but on same day
24 Hours before guest check in
What is your policy for validating guest ID and valid credit card upon check in?
Front Counter staff always validate the name and address match with reservation info on file
Process credit card authorization at check in-via EMV Chip & Pin
What is your policy for dealing with no-shows?
Process payment for room and taxes for 1 night stay
Process payment for room and taxes for entire length of stay
On average what % of your daily/weekly check ins, result in “no-Shows”?
Less Than 2%
2% - 5%
5% - 10%
Does your Hotel use a credit card authorization (CCA) form?
Yes, frequently
Yes
Rarely
No
How (what method) is the credit card authorization (CCA) form sent to the customer?
CCA form sent by email
Use 3rd party system
Take information over phone and enter it into the PMS
Which 3rd party system does your hotel use for CCA form?
What information is captured by the hotel when using credit card authorization forms (CCA)?
Name and address of cardholder
Card # and expiry date
Once CCA is received back from customer, how does your hotel process payment?
Key in credit card #, exp date into PMS for card authorization
Key in credit card # and exp date into stand-alone pos terminal
What does your hotel do with the CCA form, after the charge was processed?
If using 3rd party system - what is required by the hotel, to process payment?
Key in cc # and exp date, and amount into PMS for authorization
Key in cc # and exp date and amount into stand-alone pos terminal
Which provider does your hotel use for 3rd party system?
Sertifi
Canary
Other
We don't use any system for third party payments
Has your Hotel experienced any chargeback losses due to “Fraud” in the last 6 months?
Yes- $500-$1000
Yes, $1,000-$2,000
Yes, Greater then $2,000
No
Has your hotel experienced any chargeback losses due to “Cardholder Not authorized” or "Not Authorized" transaction?
Yes- $500-$1000
Yes, $1,000-$2,000
Yes, Greater then $2,000
What support do you receive from your current processor to help fight chargebacks?
No support
Contact support centre, but not effective in helping with defending chargebacks
Full support to help defend chargebacks
What has been your success rate in recovering losses to chargebacks?
100% Success rate of recovering chargeback loss
50% Success rate of recovering chargeback loss
Less then 50% rate of recovering chargeback loss
Are you aware of the current Visa and MC card brand rules in Canada with respect to processing credit cards with the lowest risk approach to maximize chargeback prevention?
No
Somewhat
Yes
Are you aware that there are materially lower credit card processing fees when you process via EMV Chip & Pin vs Mag swipe?
No
Somewhat
Yes, but not familiar with the variance
Are you aware that there are materially lower credit card processing fees & risk when you process card not present transactions with 3DS2 card holder authentication?
No
Somewhat
Yes, but not familiar with the variance
Is your hotel currently PCI compliant?
Not Sure
No
Yes
Is becoming PCI compliant, important for your property within the next 12-24 months?
Yes
Not Sure
No
See My Score
Your Score
$ 0.00
This is what your score means:
Over 80: You Are Doing Great
Between 50-80: Your Hotel May Be Under Risk
Less Than 50: High Risk, Your Hotel Require Professional Assistance
See My Score
